FAQ

General information about shipments

Orders are sent to all countries of the European Union, the United States, Canada, New Zealand, Australia and some countries in Latin America (eventually there may be blockages of entry of goods in certain countries due to COVID-19). If you do not live in any of the countries mentioned above but would like to buy one of my products, write to hello@isabelaquintes.com

The time required for preparation and shipping is between 3 and 5 business days (or more during holidays).

 

 

National shipments (Spain)

All orders within Spain are sent through Correos España with a tracking code, the estimated delivery time may change depending on the destination.  

 

Shipments to countries of the European Union

Orders sent to EU countries can be sent by Spain Post or Fedex, at the buyer's choice. All orders are sent with a tracking code, but if it is by Spain Post, once it leaves Spain, tracking is not guaranteed, since it depends on the post office in the destination country, it is used for the delivery time. Orders sent through FEDEX can be tracked at any time with the tracking code that will be provided to you. Once shipped, the estimated delivery date is 1-2 business days. (Please note that exceptionally due to COVID-19 shipments may be delayed).

 

Shipments to countries outside the European Union

All orders sent to countries outside the EU are sent through Fedex (with the exception of the United States, Canada and the United Kingdom, which can also be sent through the Post Office).

Shipments with Fedex can be tracked at any time with the tracking code that will be provided. Once shipped, the estimated delivery date is 2-3 business days to North America and Latin America, and 3-5 business days to New Zealand and Australia. (Please note that exceptionally due to COVID-19, shipments may be delayed.)  

 

Free shipping

Free shipping applies to Mainland Spain and nearby Europe (Austria, Belgium, Denmark, France, Germany, Gibraltar, Greece, Vatican City, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Mainland Portugal, San Marino, Sweden and Switzerland).

 

Customs fees

In all cases, it is the buyer's responsibility for the customs or import fees that may be applied in their country. I am not responsible for delays of the Post Office or Fedex, or those related to customs, nor when the delivery cannot be made as a result of the information provided not being correct or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient after several delivery attempts.

 

Returns & Exchanges

I will do my best to make you satisfied with your order, but if this is not the case, I accept its return. For this, you must notify at most one business day after receipt via email hello@isabelaquintes.com and you must return the item (or items) within 7 days. The return shipping costs are borne by the buyer (except in the case of defective products or erroneous shipments from the store).

To be eligible for a return, the item must be unused and in the same condition that you received it. It should also be in its original packaging if possible. Once your return is received, inspected and approved, we will notify you and the refund will be processed. A credit will be automatically applied to your card or original payment method.

The following items cannot be returned or exchanged: custom orders or commissions; items on sale.

In caso you want to cancel a purchase, the withdrawal and refund of the amount paid can only be made in cases where the product has not yet been shipped.  

 

Payment methods

Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, and Google Pay.  

 

Copyright

Isabela Quintes is the owner of all the intellectual property rights and of its website, as well as of the contents in it, either as the author of the designs, images and published texts or as a license for their use or publication.

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution or copying of his paintings and illustrations, or of all or part of the contents of this website, is expressly prohibited.